Job Summary

As Manager, Professional Services, you will lead customer satisfaction, service delivery excellence, and revenue growth across global customer and partner engagements. This role drives business growth and maximizes customer value by ensuring high-quality delivery, shaping business strategy, and building trusted relationships with strategic customers, partners, and internal stakeholders.

The Professional Services Manager will oversee delivery initiatives including infrastructure improvements, solution design, current installations and implementations, data migrations from existing storage environments to NetApp hybrid storage platforms, and automation deliverables aligned with industry best practices. This role requires strong operational knowledge within the assigned functional area and the ability to align individual and team objectives with broader business goals.

This position partners closely with Senior Management, Sales, Customer Success, and cross-functional teams to drive operational excellence, strengthen customer outcomes, and support scalable growth.



The ideal candidate will bring strongcustomer service leadership, solid technical acumen, and the ability to operate effectively in high-pressure, time-sensitive situations where customer satisfaction and business impact are critical.

Job Responsibilities

· Lead end-to-end professional services delivery, ensuring customer engagements are executed on time, within scope, and alignedwith business objectives and customer expectations.

· Build, manage, and develop high-performing delivery teams, including consultants, architects, project managers, and technical specialists.

· Lead automation initiatives that improve service delivery efficiency, standardize repeatable processes, reduce manual effort, and enhance customer outcomes through scalable tools, workflows, and best-practice adoption.

· Drive customer satisfaction and success by understanding customer priorities, proactively managing escalati

📌 Mgr, Professional Services Region (Bengaluru)
🏢 NetApp
📍 Bengaluru