We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.

We connect. We inspire.

Pay Band: 3

Country/Location: Noida, India

Department: GSS English & Exams (IELTS Operations)

Contract Type: Fixed Term Contract, 1 year

Work Schedule: This is a 24/7 on-site role with rotating shifts, including night shifts. The position offers two days off per week, which may not always fall on weekends. Flexibility and adaptability to a continuous shift-based workplace are essential. There is no hybrid work arrangement for this position, and it requires working onsite five days a week.

Training & Assessment Requirement




Successful candidates will be required to complete mandatory process training and achieve the required pass mark in a competency assessment before undertaking independent production responsibilities. Support, coaching, and reassessment opportunities will be provided where applicable.

Role Purpose

To deliver a positive experience for all potential and existing British Council customers with an aim to maximise our business. The aim is to provide first time resolution to all customer enquiries via the available modes of communication.

Role Accountabilities

In this role, you will deliver exceptional customer service while ensuring operational efficiency and compliance with information security standards. You will handle customer enquiries with professionalism and empathy, meet agreed service levels, and provide accurate, timely resolutions by developing a strong understanding of our products and processes.

Collaboration will be central to your success as you work closely with colleagues to share insights, improve processes, and address customer needs effectively. You will also

📌 Associate - Operations (Noida)
🏢 British Council
📍 Noida