Job Description:

Responsibilities
- Manage overall responsibilities related to self-performance, daily operations, task ownership, and discipline.
- Take end-to-end ownership of L3-level GCP cloud incidents, service requests, problems, and escalations.
- Drive continuous improvement initiatives as assigned by the Management Team.
- Act as the final escalation point for complex technical issues and provide permanent fixes.
- Perform detailed Root Cause Analysis (RCA) and share structured reports with internal stakeholders and customers.
- Provide technical mentoring, coaching, and knowledge transfer to L1 and L2 engineers.
- Review and audit tickets, provide feedback, and ensure adherence to SLAs and quality standards.
- Create, maintain, and improve Knowledge Base (KB) articles, SOPs, and runbooks.
- Work closely with management to improve operational processes, governance, and service delivery models.
- Support current implementations, optimizations, and cloud migration projects.
- Participate in client meetings, architecture discussions, and technical reviews when required.




- Prepare and share daily, weekly, and monthly operational reports, ticket analysis, and service health summaries.
- Define and follow governance frameworks and operational best practices for managed cloud services
- Participates in solution reviews
- Supports reference architectures
- Reviews designs from security, scalability, and ops-readiness perspective

Required Skill Set

Education & Experience
- Graduate in any discipline.
- 10-12 years of overall IT experience with at least 6-8 years of hands-on experience in GCP Cloud Operations and managed services.
- Strong experience supporting 24/7 managed service environments.
- Excellent Communication skills

Certifications (Preferred)
- Google Cloud Certified Professional Cloud Architect.
- Google Cloud Certified Associate Cloud Engineer.
- Google Cloud Certified Professional Cloud Security Engineer.
- Certifications on Azure (AZ-104, AZ-305, AZ-5

📌 Senior Cloud Engineer (Gurugram)
🏢 Mancraft Consulting
📍 Gurugram