Description
Quick Highlights
- Role: As a Lead Backend Engineer at Richpanel, you will drive the performance and scalability of our backend systems, ensuring low latency and high throughput. You'll identify and refactor inefficient code, optimize database performance, and establish a robust observability stack.
- Product: We're transforming customer support with AI employees — enabling businesses to manage customer service with just one person instead of 100+.
- Reports to: Head of Engineering
- Stage: Team of 30 people. Multi-million ARR business with 100% year-over-year growth. Backed by Sequoia Capital and already profitable.
- Compensation:
- INR 30-50L per annum
- Equity: 0.1-0.5% with additional milestone-based grants
- Why now: We're at an inflection point — with proven product-market fit, strong growth, and an ambitious, exciting roadmap. We're seeking someone who loves building products and is passionate about shipping features users love.

Requirements
About the Role
As a Lead Backend Engineer at Richpanel,



you'll play a critical role in building and optimizing applications that power customer support for thousands of brands. You'll balance speed, quality, and efficiency to ensure an exceptional user experience while taking features from concept to production.

You Will Be a Excellent Fit If You ...
- Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field
- Extensive experience in backend engineering, especially in optimizing API performance
- Strong system design skills focusing on scalability and maintainability
- Proficiency in backend development languages and frameworks
- Excellent problem-solving abilities and experience with complex issue resolution
- Strong knowledge of database systems and experience with database migrations
- Experience maintaining high test coverage and code quality
- Proven ability to lead and mentor a team of engineers
- Excellent communication skills for cross-functional collaboration
- Ability to anti

📌 Lead Backend Engineer (Bengaluru)
🏢 Richpanel
📍 Bengaluru