About us:

WebEngage is a customer data platform and marketing automation suite that makes user engagement and retention simplified.

A 10 year vintage rock solid SaaS play growing near-profitably on the back of excellent product and service experience. Offers a single dashboard solution to consumer companies to unify and analyse their customer data, engage with customers across multiple channels and personalise every message including in-line content on the web / mobile apps. We work with thousands of brands worldwide, across industries like E-Commerce, Edtech, Fintech, Foodtech, Media & Publications, Gaming, BFSI, Healthcare, and Online Retail.

One of the hottest global SaaS companies, we’ve been recognized by G2 as a Marketing Automation Leader in Asia 2021.

We're growing 100% year-on-year, presently at $20M ARR with offices in Gurgaon, Mumbai, Bangalore and Dubai and are expanding this year to Brazil and Indonesia. A battle hardened team, accessible founders and a resilient culture of sustainable growth with no shortcuts. A somewhat uncommon, in-the-ring view of building a company to last.





Learn more about us at www.webengage.com

Job Location: Mumbai, Bangalore and Gurgaon

Essential Functions and Responsibilities:

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Serve as the primary point of contact and trusted advisor for our SMB clients, ensuring their success with our product

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Develop and maintain deep relationships with SMB clients, understanding their unique needs and goals

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Monitor client usage and engagement data to identify trends and areas for improvement

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Collaborate closely with internal teams to advocate for clients' needs and contribute to product enhancements

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Conduct regular one-on-one check-ins with clients to ensure their ongoing satisfaction and success

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Assist in creating resources/documentation/campaigns to support customer education

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Assist in creating automated workflows based on customer/user behaviors

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Assist in conducting webinars/training sessions for the client base

📌 Retention Consultant (Mumbai)
🏢 WebEngage
📍 Mumbai