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The Senior Team Lead, Credit and Collections is a developing management role, responsible for ensuring the implementation of policies, processes and procedures related to Credit and Collections.

This role can operate at a regional or divisional level and is responsible for overseeing directing and managing the activities of a credit and collections team, fostering a collaborative and creative team culture focused on operational excellence.

Key responsibilities:
- Manages a credit and collections team, providing guidance, training, and performance feedback to ensure high-quality work and adherence to established processes.
- Oversees the assessment of client creditworthiness, analyzing financial data, credit reports,



and other relevant information.
- Assists in setting appropriate credit limits for clients based on risk assessment and established credit policies.
- Monitors collections activities, including tracking accounts receivable and proactively contacting clients for outstanding payments.
- Ensures positive and professional communication with clients to address billing inquiries, resolve disputes, and negotiate payment arrangements.
- Collaborates with the credit team and other stakeholders to identify and mitigate potential credit risks.
- Prepares and presents regular collections performance reports and key performance indicators (KPIs) to relevant business stakeholders.
- Identifies opportunities for process improvements in credit evaluation and collections procedures to enhance efficiency and effectiveness.
- Collaborates with relevant cross functional teams to address credit and collections-related issues and imp

📌 Senior Team Lead, Credit and Collections (Bengaluru)
🏢 NTT
📍 Bengaluru