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Join the OIZOM INSTRUMENTS PRIVATE LIMITED team as a Full Time Tech Support Executive on Erekrut, specializing in Tech Support Executive in the IT Services and consulting industry. We are seeking talented individuals with a passion for IT Services and educational qualifications ranging from 1-3 Years. Apply now on Erekrut to take the next step in your career with a leading global company.

Job Description

Job Title: Tech Support Executive

Location: Ahmedabad, Gujarat (On-site)

Experience: 0–3 Years

Department: Customer Support / Technical Support

Salary: 3.6 - 4 LPA

About Oizom

Oizom is a leading solution provider in the Environmental Monitoring domain. Our IoT solutions are used in Smart Cities, Campuses, Industries, Landfills, Airports, etc., where critical decisions are made based on environmental data.

Role Overview

We are looking for a Junior Technical Support Executive who will assist clients and partners in resolving technical issues related to hardware and IoT-based products. The role involves troubleshooting,



onboarding support, and ensuring timely resolution of customer issues with strong communication and documentation skills.

Key Responsibilities
- Resolve customer technical issues with commitment and end-to-end ownership until closure
- Follow standard escalation procedures and coordinate with internal teams for unresolved issues
- Provide prompt and accurate technical feedback to clients and project teams (oral and written communication)
- Document technical issues, solutions, and knowledge base articles for future reference
- Maintain proper logs of all client interactions and ensure timely issue closure
- Troubleshoot hardware-related issues with clients via video calls, email, and messaging platforms
- Assist in onboarding clients, product setup, and product demonstrations
- Ensure high levels of customer satisfaction through timely support and follow-ups
- Work in adaptable shifts when required (once

📌 Tech Support Executive (Ahmedabad)
🏢 Oizom Instruments
📍 Ahmedabad