Description
D365 SCM Functional Sr. Consultant - Assistant Manager
Responsibilities
Role Overview: The Senior D365 Supply Chain Management Consultant will provide functional leadership and application support within a Managed Services engagement. The role is responsible for maintaining service stability, resolving business-critical issues, delivering approved enhancements, and driving continuous improvement across the D365 Finance and Operations landscape.
Key Responsibilities
- Provide Level 2 and Level 3 functional support for Microsoft Dynamics 365 Finance and Operations, with primary ownership of Supply Chain Management modules.
- Manage incidents, service requests, problems, and changes in accordance with agreed service levels, priorities, and support processes.
- Investigate issues, perform root-cause analysis, recommend sustainable resolutions, and maintain transparent functional documentation and knowledge articles.
- Lead functional triage for high-priority and business-critical incidents, coordinate with technical, integration, infrastructure, and client teams,
and communicate progress to stakeholders.
- Configure and support relevant SCM capabilities, including product information, procurement and sourcing, sales order processing, inventory, warehouse management, master planning, manufacturing, quality, transportation, landed cost, and asset management, based on project scope.
- Assess enhancement requests, clarify business requirements, perform fit-gap and impact analysis, prepare functional designs, and support estimation and prioritization.
- Support testing across fixes, changes, integrations, data corrections, regression cycles, and business acceptance; maintain test evidence and coordinate business sign-off.
- Plan and support controlled releases using Lifecycle Services and Azure DevOps, including deployment readiness, validation, rollback considerations, and post-release monitoring.
- Monitor recurring issues and service trends, identify automation and
📌 SCM Functional Sr. Consultant (Bengaluru)
🏢 BSR
📍 Bengaluru