ACE Properties | ACE Group of Companies
About the Role
ACE Properties is looking for a friendly, well-organised Front Desk Officer (also known as our First Impression Officer) to be the first point of contact for everyone who visits or calls our office.
You will welcome walk-in guests, visitors and interviewees warmly, listen carefully to what they need and solve their queries or connect them quickly with the right department. Alongside this, you will manage the office's IP telephony system and incoming calls, look after the visitor and courier logs, and provide a range of administrative and clerical support.
The role reports to the Admin Department [confirm]. It shapes how clients, candidates and partners experience ACE Properties from the very first moment. If you enjoy helping people and keeping a busy reception running smoothly, we would like to hear from you.
Responsibilities
Visitor Reception & Guest Experience
- Greet and welcome all visitors professionally and direct them to the right person or area.
- Coordinate with relevant departments, such as HR, Sales and Admin,



about arriving visitors and interviewees.
- Answer visitor queries directly, or contact the relevant department for further information.
- Maintain an accurate visitor log and issue visitor badges to interviewees and guests.
- Listen attentively and take a problem-solving approach so every visitor leaves with their query resolved.

Call Handling & Telephony Management
- Answer incoming calls and route them to the relevant departments.
- Give callers information on departments, extension numbers, operating hours and general enquiries, drawing on a range of sources.
- Arrange call-backs at the agreed time whenever a call-back is requested or promised.
- Place calls on behalf of staff and keep a log of calls placed and received.
- Set up conference calls across different locations and time zones.
- Escalate call-related issues to the relevant officials so that customer concerns are fully resolved.

📌 Front Desk Officer (Kharian)
🏢 ACE Money Transfer
📍 Kharian