Company Description

Stäubli Tec Systems India was formed in the year 2012 and headquartered in Bangalore. Having an office in Gurgaon, Stäubli Tec Systems India has a turnover of more than 120 crores INR with a workforce of 70 people. Stäubli Tec Systems India is transforming aggressively and would like to mark its key presence in the area of innovation and technology. Such rapid growth demands key people to shoulder excellent responsibilities with effective leadership and a focused approach. For more info visit: https://www.staubli.com/en-in

Job Description

Roles and Responsibilities:
The job encompasses but is not limited to the following Roles and Responsibilities:
- Provide Staubli customers with in-house or on-site repair, troubleshooting, maintenance services for Staubli robots on an emergency or 24/7 basis within the agreed SLA
- Promote STAUBLI services, continuously improve customer relationship and execute service sales.
- Install, maintain, troubleshoot and repair Staubli robotic systems in house or on customer site.




- Provide remote technical support through multiple communication mediums with a focus on remediating customer installations, diagnosis, maintenance and repairs.
- Provide maintenance and other specific trainings to Staubli customers and follow-up for preventive maintenance Orders.
- Ability to discuss, diagnose & repair of robot operations and identify problems as reported by the customer.
- Documenting Staubli robot and related equipment performance, failure modes and reporting results for the purpose of troubleshooting, repairing, and restarting the system.
- Daily reporting to the Local Manager to update status & availability.
- Completion of a detailed Field Service report for each customer call and documentation of service interventions in CRM.
- Coordinate responsibilities, activities, and schedule with Local Manager to ensure customer satisfaction, proper billing, and collections.
- Responsible for achieving assigned Service revenue an

📌 Senior Service (Maharashtra)
🏢 STÄUBLI
📍 Maharashtra