Responsibilities
In-warranty Part failure analysis and claims from suppliers.
- Daily Complaint Review and analysis.
- Close Co-ordination with service team for DOA cases detailing.
- Monthly monitoring/reporting of market defect ratio using ladder chart.
- Daily market complaint review and analysis.
- 2 way monitoring of market failure parts to review effectiveness of actions taken.
- Dealer visits and customer calling for new product feedback.
- Technical training to field technicians for skill enhancement.
- Recording of lessons learnt from field complaint and ensure same to be considered during new product development.
- Professional excellence in Part failure analysis with CFT and formulation of countermeasure plan.




- Early identification of potential field failures

Market defect simulation
- Market complaint and defect analysis
- Ladder chart for monitoring of market defect ratio
- Warranty defect ratio and warranty cost monitoring for 1 year, 5 years and 10 years warranty components.

Qualifications
Work Experience & Education Requirements
- Bachelor’s degree in engineering
- 7 + Years of experience in Incoming quality management
- Solid knowledge of quality management systems (ISO 9001, Quality tools, FMEA, 8D, SPC, GD&T;, BIS etc.)

📌 QCA_Outgoing Quality_9 (Uttarakhand)
🏢 Havells
📍 Uttarakhand