At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career chance that will light a fire within you.

So, what’s the role all about?

NICE, the market leader in cloud-based contact center technology, is looking for an experienced Solution Consultant to excite potential customers about its extensive portfolio and aid them in ultimately becoming a NICE customer. A successful Solution Consultant will work consultatively with prospects to identify their goals and business drivers, and creatively design a solution that will meet the ever-growing demands of their contact center needs. This position will provide dedicated sales support to the Enterprise, BPO and SMB sales teams by exceeding the below expectations. Hands on architects, with a flair of presenting, can do a Player / Coach role.

How will you make an impact?
- Own Presales end-to-end: pipeline, solution strategy, POC governance,



and win/loss review
- Lead on complex enterprise AI deals from first discovery through technical sign-off
- Design and oversee POCs — including data requirements, model evaluation, integration architecture, and results framing
- Coach Solutions Consultants on AI solutioning, technical storytelling, and commercial positioning
- Build repeatable playbooks, demo frameworks, and discovery guides specific to AI/ML products
- Feed structured field intelligence back into Product and GTM strategy
- Represent the company at industry events and in customer advisory conversations.

Have you got what it takes?
- 12–16 years in Pre-Sales, Solution Consulting, or Sales Engineering — 3+ years leading a team
- Last 2+ years hands-on in AI product Pre-Sales — not adjacent to it, in it
- Working knowledge of the AI stack: LLMs, embedding models, vector databases, inference costs, token economics, prompt engineerin

📌 Director, Portfolio Solution Engineering (Mumbai)
🏢 NICE
📍 Mumbai