Business Readiness Lead

Position Summary
The CCS 2.0 Business Readiness Lead will be responsible for planning, coordinating, and executing a variety of business and operational readiness activities required to support the successful rollout of the CCS 2.0 platform. This role will ensure that internal teams, business processes, client-facing functions, operational procedures, training materials, support models, and change-management activities are fully prepared before each migration wave and production deployment.
The Business Readiness Lead serves as a liaison between Product, Operations, Client Migration, Client Services, Implementation, and Technology teams to ensure business continuity and operational readiness throughout the CCS 2.0 transformation program.

Primary Responsibilities
Business Readiness Planning
• Develop and maintain the CCS 2.0 business readiness strategy and roadmap.
• Define readiness criteria for each migration wave and major milestone.
• Establish readiness checkpoints and governance reviews.
• Coordinate readiness activities across Operations, Product,



Client Services, Account Management, and Technology teams.
Stakeholder Engagement and Change Management
• Develop stakeholder engagement plans.
• Coordinate communications with operational leaders and affected business teams.
• Coordinate change impact assessments.
• Drive adoption and organizational readiness activities.
• Ensure readiness concerns and risks are escalated appropriately.
Client Readiness Support
• Partner with Client Migration and Operations teams to assess client readiness.
• Validate client-specific operational requirements.
• Coordinate readiness reviews and migration checkpoints.
• Support migration wave planning and production readiness activities.
• Ensure business continuity plans are in place for client migrations.
Testing and Readiness Validation
• Coordinate business participation in SIT, UAT, parallel testing, and migration validation activities.
• Ensure operatio

📌 Business Readiness Lead (Hyderabad)
🏢 HCL INDIA
📍 Hyderabad