Content Operations Specialist – HMDBLRICW Team (ICW Group)

Role Overview
The Content Operations Specialist will be part of the HMDBLRICW Indices Team within the ICW Group and will play a critical role in handling and maintaining index data across internal and external platforms. The role requires expertise in ICW data processes.
Key Responsibilities:
Index Data Management
- Handle index data across internal and external systems, ensuring accuracy, timeliness, and consistency.
- Facilitate problem-solving on data and product-related issues, including database infrastructure challenges, and maintain robust operational procedures.
- Coordinates and reviews the work of Analysts, helping to train and develop them.
- Track and analyse all index vendor notifications and methodological or data changes.
- Perform impact analysis on products and coordinate with multi-functional teams to implement required content updates.
- Provide subject-matter expertise and cutting-edge ideas to develop new ways of working, including automation of workflows using Power Apps and AI-based tools.




- Ensure workflow processes and operational documentation are current, standardized, and consistently followed.

Projects and Team Support
- Handle key initiatives and projects related to index content management and Content Enhancements.
- Provide operational and technical support to the specialist team to ensure smooth delivery.

Case Management and Quality Improvement
- Adopt a forward looking approach to understand business challenges, develop tailored solutions and deliver trusted support.
- Conduct trend analysis of client cases to identify root causes and recurring issues.
- Implement measures to reduce future case volume.
- Drive initiatives sought at case reduction and improvement of critical metrics.

Key Skills and Competencies
- Solid understanding of index data, financial benchmarks, and market data processes. Demonstrable experience with Index Constituents and Weightings data management.

📌 Content Operations Specialist (Bengaluru)
🏢 London Stock Exchange Group
📍 Bengaluru