About the team

The FIS Treasury Enhanced Application Managed Services (EAMS) team supports clients using treasury and payments solutions. The team combines proactive operational monitoring, first-line functional and technical investigation, incident and request management, and coordinated escalation to help clients maintain reliable daily treasury operations.

Role purpose

The Treasury EAMS Analyst delivers accurate, timely, and client-focused operational support. The role monitors agreed treasury processes and application services, investigates standard incidents and requests, maintains transparent documentation, and works with internal resolver teams to restore service and keep clients informed.

What you will be doing

· Perform agreed application, interface, scheduler, payment, statement, reconciliation, and process validation checks within documented timelines.
· Monitor alerts and operational queues, identify exceptions, complete first-line analysis, and take approved corrective action.
· Log, classify, prioritize, update,



and progress incidents and service requests in accordance with service levels, procedures, and escalation paths.
· Reproduce and document client issues, capture evidence, review available logs or data, and provide clear problem statements to resolver teams.
· Provide timely, accurate client communication on status, actions, dependencies, risks, and next steps.
· Support daily treasury activities including payments, settlements, bank statements, cash management, bank reconciliation, and related operational workflows.
· Execute approved user administration and static-data or small application changes where these activities are within the contracted service scope.
· Maintain shift handovers, checklists, runbooks, standard operating procedures, knowledge articles, and support records.
· Participate in testing, release, upgrade, change, and service improvement activities under guidance.
· Collaborate with Product Support, Technical Support, hosting,

📌 Treasury/ Payment Application Support (Pune)
🏢 FIS Capital Markets
📍 Pune