About Gruve
Gruve is an innovative software services startup dedicated to transforming enterprises to AI powerhouses. We specialize in cybersecurity, customer experience, cloud infrastructure, and advanced technologies such as Large Language Models (LLMs). Our mission is to assist our customers in their business strategies utilizing their data to make more intelligent decisions. As a well-funded early-stage startup, Gruve offers a dynamic environment with strong customer and partner networks.
Position Summary:
We are seeking a skilled Technical Support Engineer with positive understanding of networks, expertise in routing, switching, LAN/WAN, VLAN, BGP, security, and system performance management, experience of ServiceNow, Salse Force, Jira JSM, Microsoft Platform, Slack, Nagios Monitoring tool etc possessing strong technical support and communication skills. Knowledge of wireless networking, 4G/5G networks will be added advantage.
Key Roles & Responsibilities:
- Ensure the availability and optimal performance of system and network services.
- Diagnosis and troubleshooting of Wireless network devices like Aps, Switches etc.
- Manage and monitor all installed systems and infrastructure to maintain the highest levels of availability and reliability.
- Continuously analyze platform behavior and provide recommendations for system and infrastructure improvements.
- Possess knowledge and experience in Routing and Switching, TCP/IP, PPP, Ethernet, Fast Ethernet, FTP, DHCP, OSPF, VLAN, VTP, BGP, EIGRP, ACL, VoIP, Firewall Configuration, LAN, and WAN.
- Demonstrate expertise in system configuration and troubleshooting.
- Proficient in managing IP addresses and ensuring timely resolution of tickets within established SLAs.
- Skilled in Active Directory, DHCP, DNS management, and troubleshooting associated issues.
- Provide technical support for 4G/5G LTE and wireless technologies.
- Develop and maintain comprehensive, up-to-date technical documentation.
- Create and oversee t
📌 Technical Support Engineer (India)
🏢 Gruve
📍 India