Job Description:

SUMMARY

Confluent Medical Technologies India Pvt Ltd is a 100% owned subsidiary of Confluent Medical Technologies Inc. (HQ in Scottsdale, Arizona - https://confluentmedical.com/). We are urgently looking for a Customer Solutions Specialist I to join our team. You may be who we are looking for

Responsible for providing service and feedback to internal and external customers, and will be the primary support for the Account and Sales Directors. Develops and maintains positive customer relations by coordinating with various functions within the company to ensure customer requests are handled appropriately and in a timely manner. Candidate will review customer RFQs, analyze cost, recommend price, prepare quotations, enter sales orders to process customer POs, and send order acknowledgements. Assists with customer complaints, changes to delivery schedule, billing and accounting questions. Maintains customer records.

DUTIES & RESPONSIBILITIES:
- Effectively manage incoming requests and identify and assess customers needs to achieve satisfaction.




- Nurture customer relationships, and respond to customers in an enthusiastic, timely manner.
- Scope and cost current opportunities for nitinol materials, ensuring all our loaded in the system.
- Prepare quotations, process orders, and send order confirmations in accordance with company metric goals.
- Follow up with customers on status of quotations to ensure follow through of wins with PO, or reason for losses.
- Manage inquiries for on-hand inventory and orders. Coordinate when customers request documentation, tracking #s, invoices, and certificates of conformance.
- Resolve product or service problems by clarifying the customer’s complaint and engaging internal teammates; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Ensure POs, Quotes, and Order Acknowledgements are archived in th

📌 Customer Solutions Specialist I (India)
🏢 Confluent Medical
📍 India