Responsibilities
Windows 11 Rollout Support
- Support device onboarding via Autopilot
- Validation and handling of hardware hash imports
- Troubleshooting Autopilot deployment issues
- Execution of device readiness checks
- Monitoring rollout progress and identifying blockers

Intune Device Management
- Monitoring enrollment and device status
- Troubleshooting enrollment and configuration issues
- Review and analysis of compliance status
- Execution of predefined remediation steps

BYOD (Entra Registered) – Compliance Support
- Analysis of compliance issues on BYOD devices
- User guidance for resolving compliance problems
- Validation of device configuration
- Escalation of complex issues

Corporate Devices (Entra Joined)
- Support of company-managed devices
- Troubleshooting policy and configuration issues
- Support device lifecycle (reset, reprovisioning)
- Validation of compliance and configuration

Software Deployment & Patch Management
- Monitoring application deployments in Intune
- Analysis of failed software installations
- Monitoring Windows update and patch status




- Identification of recurring deployment issues
- Suggestion of remediation actions

Software Packaging Coordination
- Validation and testing of application packages
- Support for package acceptance and quality checks
- Creation of requirements for packaging requests
- Coordination with internal and external packaging teams
- Feedback and rework coordination

Intune & Client Ticket Handling (Second Level Support)

 Processing of incidents and service requests in the area of Intune and client management
 Analysis and prioritization based on SLAs and support processes
 Troubleshooting of:
- Autopilot and enrollment issues
- BYOD compliance errors
- Software installation failures
- Patch and update issues
- Policy conflicts

Ticket Analysis & Quality Assurance
- Structured documentation of tickets and solutions
- Identification of recurring issues (problem patterns)
- Creation of standard solutio

📌 Senior (Pune)
🏢 KSB
📍 Pune