ServiceNow Business Analyst
2- 5 years experience
Location - Hyderabad

About Cloud Mentor
Cloud Mentor is a leading business-to-business IT and Cloud services company based in Allentown, Pennsylvania. We are salesforce experts and we help businesses navigate the world of cloud computing and management through our consulting and programming services.
About the role
We are seeking a skilled and motivated ServiceNow Business Analyst to join our team. As a ServiceNow Business Analyst, you will play a vital role in bridging the gap between our business needs and the capabilities of the ServiceNow platform. Your primary focus will be on analyzing business requirements, designing effective solutions, and collaborating with stakeholders to ensure successful implementation.
Responsibilities
- Gather and analyze business requirements from various stakeholders to understand their needs and objectives.
- Translate business requirements into technical specifications and create detailed documentation to support development and implementation.
- Collaborate with key stakeholders,



including business users, IT teams, and vendors, to ensure alignment on ServiceNow platform capabilities and project objectives.
- Design and configure ServiceNow modules and workflows to meet business needs and improve operational efficiency.
- Participate in system testing and validation to ensure solutions are meeting the defined requirements and are error-free.
- Identify and resolve issues and roadblocks during the implementation process, escalating when necessary.
- Conduct training sessions for end-users to ensure they understand and effectively use ServiceNow functionalities.
- Collaborate with the ServiceNow development team to provide input and feedback on technical solutions and enhancements.
- Stay up-to-date with the latest ServiceNow features, functionalities, and industry best practices.

Candidate requirements
- Bachelor's degree in Business Administration, Information Technology, or rela

📌 ServiceNow Business Analyst (Jaipur)
🏢 Cloud Mentor
📍 Jaipur