Senior Technical Specialist - Pfister Equipment
Seize global opportunities
Joining a team of more than 1500 people working across more than 20 countries, you will be part of an agile network of talented and ambitious people. In fact, we count on you to engage, connect and collaborate with colleagues all over the world. Seize the opportunity to learn, create and develop your potential with us.
Our differences make us unique and stronger. Every day, you will work with colleagues from different cultures. You will be challenged to see things in a recent way, and you will experience why differences are a strength. We actively support diversity and inclusion. And we work for equality, ensuring we all have an equal opportunity to make the most of our talents.

About our Team
As Support Specialist in Level 2 support, you will be part of the Global Pfister Support and Hotline team, and part of the 800Fuller Support Centre in Chennai. Our department is composed of Engineering and Technical support where we each contribute multiple projects and customers Globally.



Even though we are based in Chennai, there will be travel to our customer place whenever is required.

Role:
Together with the Support lead in Germany, you will be part of our 24x7 Global Support Team and Managing the direct day-to-day requests received from various customers and internal stake holders related to Fuller Cement Feeding & Dosing products (Pfister).
Your responsibilities
- Provide technical support to customer and ensure timely response to issues with proper resolution within defined Service Level Agreement (SLA) time meeting customer satisfaction.
- Passionate to support customers 24x7 as per shift roaster, it includes night shift.
- Daily tracking and follow-up with customer, short training to customer during remote support on new features.
- Collaborate internally with R&D; & next level support teams and cross functional teams to resolve the issue.
- Carryout Remote Software Maintenance as per schedules.

📌 Senior Technical Specialist (Chennai)
🏢 Fuller Technologies Cement India
📍 Chennai