About the Role:

The Associate Director - Solutions will lead and scale a multi-functional solutions organization comprising Onboarding/Implementation Managers, Technical Account Managers (TAMs), and Solution Engineers. This role is responsible for driving customer lifecycle excellence, from pre-sales to onboarding to long-term success while ensuring strong business outcomes, customer satisfaction, and revenue growth.

What will you do :
- Define team goals, KPIs, and operating frameworks aligned with business objectives.
- Build a high-performance culture through coaching, mentoring, and structured performance management.
- Drive cross-functional collaboration with Sales, Product, and Customer Success leadership
- Drive improvements in Time-to-Value (TTV) and Customer Satisfaction (CSAT).
- Standardize onboarding processes, playbooks, and implementation frameworks.
- Monitor and improve key metrics such as technical health, platform audits, and product adoption.
- Act as an escalation point for critical customer issues.




- Partner with Sales to support new business acquisition through Solution Engineers.
- Improve win rates by enhancing demo quality, solution design, and technical storytelling.

What are we looking for ?

Must Have:
- 8+ years of experience in Technical Support/Technical Account management/Technical Onboarding role
- Prior experience in a leadership or team management role is a plus
- Excellent communication (written and verbal skills), able to take complex technical ideas and translate them to non-technical stakeholders to achieve the desired outcome
- Work internally to drive teams in order to create workable solutions for the client
- Experience with mobile development - any of the following Android, iOS, React Native-Experience with web development

Valuable to Have:
- Experience in a customer-facing role involving technical problem solving, product implementation, technical support in B2B SaaS, Mobile, API, or Web-based technologies
- Experience wi

📌 Associate Director (Gurugram)
🏢 CleverTap
📍 Gurugram