Description

Zurich Cover-More Group helps people travel safely across the globe every day. We are there at every step of a traveller’s journey, to keep them safe and help them out if something goes wrong. We are committed to providing reliable, fast, versatile and bespoke services for our customers as well as the many well-known brands we partner with, such as travel agencies, airlines, banks and major sporting clubs

In the post-pandemic world, travel insurance is more important than ever. We are committed to delivering an exceptional service for our customers and we want you to be part of that journey.

So, what’s the job?

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You'll provide day-to-day Level 2 support for the Salesforce platform, ensuring timely resolution of user issues and platform-related requests.

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You'll configure and customize Salesforce Sales Cloud and Service Cloud, including creating and maintaining dashboards and reports based on business requirements.

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You'll monitor Salesforce logs and proactively identify, troubleshoot, and remediate bugs and system issues.

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You'll act as the primary point of contact for Salesforce-related queries, providing end-user support and ad hoc training when needed.

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You'll collaborate with Salesforce users to gather feedback, understand pain points, and recommend platform enhancements.

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You'll assist users with production verification testing and user acceptance testing (UAT) to ensure successful deployment of changes.

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You'll support the testing team by participating in Salesforce regression testing for new releases and system updates.

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You'll manage Salesforce data and database integrity, including data cleansing, sandbox preparation, backup and restore activities, object optimization, and security settings.

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You'll maintain the overall health and security of the Salesforce org, including applying security updates, managing certificates, and ensuring platform stability

And what are we looking for?

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You'll hold a relevant qualification in I

📌 Salesforce System Administrator (Mumbai)
🏢 Compass
📍 Mumbai