Join a Team That’s Passionate About Making Lives Better

At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We’re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results

Bill Gosling India Private LimitedThe QA Team Leader will manage processes and personnel to conduct our quality assurance process. In this role, the QA Team Leader will develop effective and efficient methods, maintains documentation throughout the quality assurance process, and communicates with Operations to provide a reliable, consistent, and positive consumer experience through calibration sessions and client touchpoints.
What You'll Do:
The QA Team Leader will manage processes and personnel to conduct our quality assurance process. In this role,



the QA Team Leader will develop effective and effective methods, maintains documentation throughout the quality assurance process, and communicates with Operations to provide a reliable, consistent, and positive consumer experience through calibration sessions and client touchpoints.
- Participates in design of call monitoring formats and quality standards.
- Provide data and actionable items to site management and internal support groups as necessary
- Manage the staff members within the Quality Assurance team via regular performance review and coaching sessions to ensure growth and performance within the department.
- Manage the Quality Assurance department to ensure call-scoring scope and objectives are met.
- Coordinate and facilitate completion of all Monthly QA reporting deliverables to both internal Op’s teams and Clients.
- Coordinates and facilitates call calibration sessions.
- Complete calibration session at least once a month with th

📌 QA Team Leader (Bengaluru)
🏢 Bill Gosling Outsourcing
📍 Bengaluru