If you are passionate about your data and analytics, love integrating SaaS platforms, and enjoy talking to customers, you'll have a great time here at CutsomerSuccessBox We recognise both the opportunities and the challenges that come along.
We're looking for a excellent Implementation Engineer to assist our customers in integrating with 3rd party tools, help them get the data via APIs, JavaScripts or other analytics tools so that the customers can start getting value from CustomerSuccessBox (CSB) product. This is a great role for someone who loves data & to build their career in Customer Success domain & work with the world-class team.
Implementation Engineer’s role is a key part of the Product & Customer Success team. As an Implementation Engineer, you will be responsible for guiding customers in getting the data from various 3rd party tools & make sure you are helping the Customer Success team to onboard customers. You will act as a trusted advisor. You will become an integral part of the company and our customers.

Your Primary Responsibilities




- Understand Customer Operations Tech Stack. What platforms are they using for CRM, Support, Billing, Analytics, etc)
- Handhold customer in syncing all the data sources with CSB. Many of which are pre build native integrations which are activated by a simple click through flow.
- Devising smart engineering solutions for each customer's unique enterprise stack (CRM/Billing/Support/Analytics).
- You will get opportunities to learn & develop on different technologies and platforms.
- Understand the business requirement as to prioritise data sources and objects.
- Conduct workshops with customers to break the requirement in smaller & achievable format.
- Create an implementation framework to capture and decide what are all the data that is required
- Plan meetings with customers & their developers to understand how their data is structured. Consult them the best practices of sending that data to CSB.
- You will always be connect

📌 Implementation Engineer (Gurugram)
🏢 CustomerSuccessBox
📍 Gurugram