Job Title: Senior Manager - Service Performance, Insight & Data
Career level: E
Introduction to role:
Are you ready to turn performance data into decisive action that accelerates value across a global enterprise? Do you see patterns in KPIs that others miss, and translate them into transparent standards, sharper priorities and measurable outcomes?
Based in Bangalore, you will be part of the GBS Service Excellence & Performance team within the COO organization. You will assist in shifting GBS from activity reporting to performance management. This change aims to drive better decisions, increase efficiency, and enhance business. Your work will develop how performance is measured, governed, reviewed, and improved across services, towers, hubs, and transformation initiatives. This effort will help AstraZeneca move faster, operate smarter, and free up more time and resources for science and patients. atients.
You will work closely with operations, analytics, technology, and finance to define the performance framework. You will challenge anything that does not support decision-making.



You will build trusted, explainable repoFrom day one, you will set standards, build scorecards and bring external perspectives that improve service health, client results and utcomes and enterprise value.

Accountabilities:
Performance Management Framework and important metric Governance: Build, embed and evolve the GBS performance oversight system. Define principles, review rhythms, standard formats and governance routines that drive accountability and improvement. Own the benchmark Catalogue standards across functions, divisions, regions, and leadership levels—clarifying benchmark purpose, ownership, data origins, computation methods, targets, thresholds and reporting frequency. Identify duplication or gaps and simplify where it adds clarity and value.
Scorecards, Dashboards and Performance Views: Translate business needs into clear, actionable requirements for scorecards and dashboards. Partner

📌 Senior Manager (Bengaluru)
🏢 AstraZeneca
📍 Bengaluru