Description
Join a global operations organization that keeps international payments moving with speed, accuracy, and robust risk discipline. You’ll lead a high-performing team in a fast-paced 24x5/7 environment where service excellence and control rigor are equally critical. This role offers broad exposure across regions and partners, with direct impact on client outcomes and business results.
Job Summary
As an Operations Manager within Payments Processing Operations, you lead day-to-day clearing and servicing operations while ensuring consistent control, quality, and timeliness. You translate key metrics and risk drivers into clear priorities, coaching the team to meet line-of-business financial goals and service expectations. You partner globally with regional stakeholders to drive operational consistency, capacity planning, and continuous improvement.
Job Responsibilities
- Deliver client deliverables with high timeliness and accuracy.
- Manage daily transaction processing, client service activities, and database/control routines.




- Drive a continuous improvement culture focused on measurable productivity and quality outcomes.
- Review processes and performance regularly to improve competency and performance ratings.
- Document procedures and ensure new processes are captured and maintained.
- Lead multiple projects simultaneously, ensuring accountable execution and clear status reporting.
- Define department strategy and goals aligned to broader organizational direction.
- Partner with senior managers to assess technology, resource, and process needs.
- Identify process gaps and recommend practical, control-minded solutions.
- Develop a team that adapts quickly to dynamic organizational and operational change.
- Own performance management and talent review processes for the organization.

Required Qualifications, Capabilities and Skills
- Bring 13+ years of experience within a financial institution.
- Demonstrate proven people leadership, including managing team

📌 Payment Lifecycle Manager (Mumbai)
🏢 JPMorganChase
📍 Mumbai