Description
1Job Title:
VP, Head of Digital Onboarding & Servicing & Cash Management Ops
Department
Retail Banking Operations, CCAM Ops
Direct Supervisor
EVP Global Head of Retail Banking Operations.
Pay Band
M
2Job Purpose
- The role typically involves overseeing and managing the strategic direction and operations of Account Onboarding & Servicing, ATM networks, and cash management functions within an organization.
- Develop and implement strategies for accounting services, ATM operations, and cash management to ensure efficient and secure transactions.
- Manage day-to-day operations, ensuring that all services meet regulatory requirements and organizational standards.
- Build and maintain robust relationships with key clients, ensuring their needs are met and addressing any issues that arise.
- Lead and mentor a team of professionals, fostering a collaborative and high-performance work environment.
- Identify opportunities for process improvements and implement new technologies to enhance service delivery and operational efficiency.
- Oversee budgeting, forecasting,



and financial performance of the accounting services and cash management departments.
- Ensure robust risk management practices are in place to mitigate potential threats related to cash handling and ATM operations.

3Dimensions
Operating Budget

Number of Staff

Capital Exp. Budget

N/AOther

4Key Result Areas
- Ensure smooth and efficient operations for account opening, servicing, ATM management, and cash handling processes. This includes minimizing downtime and optimizing transaction processing times.
- Maintain high levels of customer satisfaction by ensuring that account services, ATM operations, and cash management meet or exceed customer expectations. This involves addressing customer complaints promptly and effectively.
- Ensure all operations comply with regulatory requirements and internal policies. Implement robust risk management practices to mitigate potential risks associated with cash ha

📌 VP-Onboarding & Servicing.Retail Banking Ops - CCAM (Bengaluru)
🏢 Mashreq Bank
📍 Bengaluru