Responsibilities
IT Infrastructure & Operations Management
- Manage and support the organization's IT infrastructure, including: End User Services (EUS) /LAN, WLAN, and Voice Networks /WAN Connectivity / Servers, Storage, and Backup Infrastructure / Collaboration Infrastructures – Audio Video Conference Facilities.
- Ensure high availability, performance, and reliability of IT systems and services.
- Monitor infrastructure health and coordinate proactive maintenance activities as well as upgradation/modernization initiatives.
- Manage server room infrastructure and associated technology assets.
- Ensure adherence to IT operational standards, procedures, and best practices.
IT Service Management (ITIL)
- Apply ITIL framework principles for effective IT service delivery.
- Manage Incident, Service Request, Problem, Change, and Service Level Management processes.
- Ensure all incidents and service requests are resolved within agreed Service Level Agreements (SLAs) with the support partner.
- Monitor service performance metrics and drive continual service improvement initiatives.
- Conduct periodic service reviews with internal stakeholders and support partners.
- Maintain service availability and ensure business-critical services meet uptime targets.
Network & Communication Services
- Coordinate with service providers for WAN and Internet connectivity.
- Oversee network performance, capacity planning, and availability management and proactively initiate for upgradation of the capacity.
- Ensure seamless communication services. (Voice & Data)
Cyber Security & Information Security
- Coordinate with Corporate Cybersecurity and Information Security teams to ensure compliance with organizational security standards.
- Support management of:
- Firewalls / Network Gears / Endpoint Security / Vulnerability Assessments / Security Patching
- Access Management Controls / Security Compliance Requirements
- Promote information security awareness and valuable cyber hygiene practices a
📌 Deputy Manager- IT (Udupi)
🏢 Adani
📍 Udupi