Description
Role Summary
The Executive – Last Mile will support end-to-end last-mile delivery operations, ensuring timely dispatch, effective delivery coordination and adherence to operational SLAs. The role involves coordination with warehouse teams, delivery executives, fleet vendors, riders and 3PL partners, along with real-time monitoring and resolution of operational issues.
This is a field-intensive role requiring extensive travel across distribution centres, delivery zones, rider hubs and partner locations, including intercity travel.
Key Responsibilities
- Manage daily dispatch and last-mile delivery operations, ensuring timely order allocation and dispatch.
- Coordinate with warehouse teams and delivery partners to ensure smooth order handover and delivery execution.
- Monitor real-time delivery performance, customer delivery slots, SLAs and delayed/failed/re-attempt orders.
- Coordinate vehicle, fleet, rider and manpower availability based on daily operational requirements.
- Monitor vehicle utilisation, attendance, productivity and deployment.




- Resolve operational issues related to vehicle availability, breakdowns, routes, delays and delivery escalations.
- Coordinate with Customer Support/Customer Experience teams to resolve delivery-related issues.
- Support route planning and rider/vehicle allocation to improve delivery efficiency and productivity.
- Monitor key metrics such as On-Time Delivery (OTD), delivery success rate, first-attempt delivery, turnaround time and rider/vehicle productivity.
- Ensure adherence to operational SOPs, safety, hygiene, freshness, packaging and product-handling standards.
- Support cold-chain compliance wherever applicable.
- Conduct regular field visits across DCs, warehouses, delivery zones, rider hubs and partner locations.
- Maintain daily operational records, trackers, MIS and reports related to dispatch, delivery, fleet, riders and productivity.
- Identify operational gaps and support corrective actions and process

📌 Executive - Last Mile (New Delhi)
🏢 Essar Global Fund
📍 New Delhi