Job Summary
We are seeking a skilled Proofpoint & Email Security Support Engineer to provide L2/L3 operational support for enterprise email security services. The role focuses on administering and supporting Proofpoint, investigating email security threats, troubleshooting mail-flow issues, performing threat remediation, and supporting policy optimization to strengthen the organization's security posture.

Key Responsibilities
- Provide L2/L3 administration and operational support for Proofpoint.
- Investigate and analyze email security incidents, including phishing, spam, malware, and impersonation attacks.
- Troubleshoot email delivery and mail-flow issues impacting secure communication services.
- Perform email threat analysis and remediation activities in accordance with operational procedures.
- Support configuration, tuning, and optimization of Proofpoint policies to improve email security effectiveness.
- Analyze false positives and false negatives and recommend improvements to email security controls.




- Support security incident investigations and escalations related to email-based threats.
- Coordinate with Service Desk, infrastructure, messaging, IAM, and security teams to resolve operational issues.
- Execute approved quarantine, release, and other operational email security activities.
- Maintain operational documentation, procedures, and runbooks.
- Monitor recurring threats and email security trends to support proactive risk reduction.
- Support reporting, operational metrics, and continuous service improvement initiatives.
- Participate in change management activities and controlled implementation of approved policy updates.
- Identify opportunities to improve threat analysis, incident handling, and operational efficiency within the email security setting.

Email Security, Proofpoint, ESG, SMTP

📌 Proofpoint & Email Security Support Engineer (Chennai)
🏢 UST
📍 Chennai