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Join the GBL ALTAIR PRIVATE LIMITED team as a Full Time Team Lead - Customer Support on Erekrut, specializing in Team Lead - Customer Support in the Retail industry. We are seeking talented individuals with a passion for Customer Support/Service and educational qualifications ranging from 1-3 Years. Apply now on Erekrut to take the next step in your career with a leading global company.

Job Description

Job Title: Team Lead – Customer Support (Voylla)

Salary Details – Upto ₹4.80 LPA

Job Location – Jaipur, Rajasthan

Experience Required – Minimum 2–3 years as a Customer Support Representative and at least 1 year as a Customer Support-Team Lead

Key Skills – Leadership & Management, Customer Service, Communication, Analytical & Data-driven, Conflict Resolution, Tools Proficiency, Organizational Skills, Training & Coaching

Profile Overview

As the Customer Support Team Lead at Voylla, you’ll guide a dynamic team of support representatives to ensure exceptional service across phone, email, chat, and social channels.



You’ll oversee team performance, handle escalations, and streamline the returns/exchanges process, all while upholding brand values and delighting customers.

Key Responsibilities
- Team Leadership Supervision
- Lead, coach C mentor a team of customer support agents. Set clear KPIs and motivate the team to consistently exceed performance targets.
- Performance Monitoring
- Track and analyze metrics—such as CSAT, response time, resolution rate—and deliver actionable insights.
- Escalated Issue Resolution
- Take ownership of complex customer complaints, ensuring prompt, empathetic, and skilled outcomes.
- Return & Exchange Management
- Oversee the end-to-end returns/exchange process), coordinate with logistics/warehouse, and ensure seamless customer satisfaction.
- Training & Development
- Develop C deliver training sessions to elevate team capabilities in product knowledge, communication, and CRM usage.
- Proce

📌 Team Lead – Customer Support (Jaipur)
🏢 Gbl Altair
📍 Jaipur