This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Technical Support Consultant, ICX based in India.

As a Senior Technical Support Consultant, you will join a 24x7 Service Desk team supporting business customers across their technology journey. You will provide consultative, end-to-end assistance through chat, phone, and email, covering everything from onboarding and installation to troubleshooting and post-sales support. The role combines technical expertise with customer relationship management and a solid focus on delivering excellent customer experiences. You will also contribute to product adoption and revenue growth through relevant upselling and cross-selling opportunities. Working closely with product, engineering, and subject matter experts, you will help resolve complex customer issues and maintain high service standards. This is a customer-facing role in a fast-paced, global environment requiring adaptability, strong communication, and a willingness to work rotational shifts.





Accountabilities:
- Handle real-time customer interactions through chat, phone, and email, providing timely and professional support to business users.
- Provide consultative technical support throughout the customer lifecycle, from onboarding and installation through troubleshooting and post-sales care.
- Troubleshoot customer issues related to billing, account management, installation, and product functionality.
- Log, prioritize, and triage customer issues received through phone, chat, email, and web channels.
- Upsell and cross-sell relevant products and solutions, contributing to customer adoption, user expansion, and revenue growth.
- Work with cross-functional teams, including Product, Engineering, and subject matter experts, to investigate and resolve complex technical issues.
- Follow up proactively on unresolved cases and maintain accurate and complete documentation within the ticketing

📌 Senior Techncal Support Consultant, ICX (India)
🏢 Jobgether
📍 India