JOB DESCRIPTION

Position: Night Manager

Department: Student Housing / Student Experience

Reporting To: Site Head / Head - Student Housing

Employment Type: Full-Time

1. Position Purpose

The Night Manager - Student Experience will be responsible for driving student experience, residential quality, student engagement, student support coordination, feedback management, grievance resolution, and continuous improvement across the student housing environment.

The role will serve as an key link between students, Wardens, Student Housing Operations, University stakeholders, support teams, and service partners, ensuring that student concerns are identified proactively, addressed professionally, and converted into measurable service improvements.

The position requires strong experience in student engagement, customer experience, residential operations, quality management, community management, service excellence, or institutional/student affairs.

2. Key Responsibilities

A. Student Experience & Quality





Own and drive the overall student experience and quality agenda across student residences.

Establish and monitor quality standards for student housing services.

Conduct regular student interactions, floor visits, feedback sessions, and quality audits.

Identify recurring student concerns and develop corrective and preventive action plans.

Monitor service quality across Housekeeping, Security, Maintenance, Food Services, and other residential services.

Ensure student-facing services are delivered consistently across all residential blocks.

Develop and implement initiatives to improve student satisfaction, participation, and engagement.

B. Student Feedback & Grievance Management

Establish a structured mechanism for collecting and analysing student feedback.

Monitor student complaints, grievances, and escalations through designated systems.

Analyse complaints to identify root causes, recurring trends, and systemic gaps.

Coordinate with respective departmen

📌 Night Manager (Sonipat)
🏢 Headsup Corporation
📍 Sonipat