Our success is in the success of our customers. Only you can make that happen.

A Senior Customer Success Manager is responsible for developing customer relationships that promote retention and loyalty. Their job is to work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction.

About FieldAssist
FieldAssist is a SaaS based technology platform transforming route-to-market capabilities of CPG companies across the value-chain. From distributors to retailers, salesmen to leaders, all stakeholders are connected digitally through an integrated platform which simplifies how sales are planned, processed and predicted, and distribution is discovered, developed and deployed. Headquartered in Gurugram, India, and with clients in 10 countries in Asia and Africa, FieldAssist is a 'Proud Partner to Great Brands,' delivering ready insights and powering GTM strategies for 550+ CPG brands including Godrej Consumers, Saro Africa, Danone, Haldiram’s, Eureka Forbes, Bisleri, Nilon’s, Borosil, Adani Wilmar, Philips,



Ching’s and Mamaearth among others.
FieldAssist is certified by Outstanding Place to Work® for having created a great place to work for all its employees by excelling on the 5 dimensions of High-Trust, High-Performance Culture™ – Credibility, Respect, Fairness, Pride and Camaraderie.

Responsibilities:
- Stakeholder Management: Document stakeholder interests within x weeks. Conduct monthly/quarterly etc. strategic business reviews.
- Quality Assurance: Establish and enforce quality standards. Implement one improvement practice per quarter.
- Project Closure: Coordinate closure activities within x weeks. Evaluate project performance and prepare a report.
- Lead Generation: Generate x CSQLs per quarter.
- Identify opportunities for cross-selling or upselling.
- Create ROI for customer contract renewals and growth.
- Collaborate on contract drafting for renewals. Operational Excellence and Team Leadership: Ens

📌 Senior CSM (Bengaluru)
🏢 FieldAssist
📍 Bengaluru