Overview
Overview
Be a trusted advisor for Generative AI and Modern Work: Translate customer challenges into high-value solutions using M365 Copilot, Copilot Studio, and Power Platform. Drive ROI-focused scenarios that accelerate productivity, automation, and decision-making.
• Drive Customer Success across Copilot, Copilot Studio, and Power Platform: Lead design and implementation of integrated solutions, covering prompt engineering, copilots/agents lifecycle, Power Platform connectors, data access, and environment strategy.
• Scale AI and low-code solutions through Agentic AI and automation: Apply Copilot Studio and Power Platform capabilities (Power Automate, Power Apps, Dataverse) to help customers build secure, scalable, governed AI agents and workflows.
• Champion adoption, change management, and business value realization: Engage with business leaders, IT, and security teams to enable widespread usage, demonstrate value, and secure long-term success and renewal.
• Evangelize best practices and reusable IP: Contribute to communities, internal assets, repeatable frameworks,



and technical accelerators to drive consistent and scalable customer outcomes.
• Embrace a learn-it-all mindset: Maintain deep technical readiness in M365 Copilot, Copilot Studio, Power Platform, M365 administration, and up-to-date AI architecture aligned to Customer Success Unit (CSU) priorities and corporate initiatives.

Responsibilities
Responsibilities
Business Impact
Operates according to required operational excellence and proven practice standards throughout all sales stages/activities/tools of record (e.g., pipeline updates, time tracking). Collaborates across Microsoft and customer/partner teams through on-strategy delivery to achieve customer/partner objectives and increase customer/partner satisfaction. Proactively manages business and technical risks, adapts methodology and applies governance principles to identify, communicate, and minimize business and technical risks. Executes wo

📌 Cloud Solution Architect (Bengaluru)
🏢 Microsoft
📍 Bengaluru