This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Writer based in India.

This role offers the opportunity to shape how customers understand, adopt, and troubleshoot an enterprise SaaS product. You will create clear, useful documentation across knowledge bases, admin guides, how-to content, troubleshooting resources, release notes, and product experiences. Working closely with Support, Product, Design, and Engineering teams, you will turn complex product information into accessible content that helps customers solve problems independently. You will also contribute to documentation for AI-powered features, ensuring content is useful for both people and AI assistants. The role combines hands-on writing with content strategy, information architecture, editorial quality, and knowledge management. It is well suited to a technically minded writer who enjoys connecting customer needs, product capabilities, and measurable support outcomes.

Accountabilities

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Write, publish,



and maintain high-quality knowledge base content, including admin guides, how-to articles, troubleshooting documentation, and product help content.

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Partner with Support teams to identify recurring customer issues, analyze ticket trends, identify documentation gaps, and prioritize content improvements.

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Work with Product Managers and Engineers throughout the product development lifecycle to document current features before release.

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Create release notes, in-app help content, UX microcopy, and other product-facing documentation as needed.

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Take ownership of one or two core product areas while contributing to shared documentation initiatives across the broader product portfolio.

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Create supporting visual content, including screenshots and short screen recordings, to make technical concepts easier to understand.

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Develop clear documentation for AI-powered features, including their capabilities, limitations, w

📌 Technical Writer (India)
🏢 Jobgether
📍 India