02 Oct
|
Global Payment Holding
|
Pune
02 Oct
Global Payment Holding
Pune
Ready to take your career global?
Make your mark at one of the biggest names in payments. We’re looking for a Product Manager to join our ever-evolving Marketplace and VAS Experience Team and help us unleash the potential of every business.
What you’ll own
- Own the end-to-end product lifecycle for one of the payments portal, from strategy and discovery through delivery, adoption, and continuous optimization.
- Define and maintain the product roadmap, aligning customer needs, business objectives, operational efficiency goals, and regulatory requirements.
- Drive the evolution of merchant and payee self-service capabilities, including payout tracking, account management, reporting, reconciliation, and issue resolution.
- Collaborate with engineering, design, risk, compliance, operations, customer support, and commercial teams to deliver scalable, secure, and compliant payout experiences.
- Manage the product backlog, define business requirements, write and review user stories, and prioritize features based on customer value, business impact, and technical feasibility.
- Leverage customer insights, usage analytics, support trends, and market intelligence to identify opportunities for innovation and experience improvements.
- Own key portal capabilities such as payout visibility, payment status tracking, notifications, dispute management, reporting, and reconciliation workflows.
- Drive portal adoption and engagement by simplifying user journeys and increasing self-service rates for merchants and operational teams.
- Partner with internal platforms, payments, and other cross functional teams to deliver seamless integrations that support domestic and cross-border payout experiences.
- Define and monitor product success metrics, including portal adoption, self-service utilization, customer satisfaction, operational efficiency, and payout transparency.
- Act as the subject matter expert for the experience, providing guidance to internal stakeholders and influencing the
📌 Product Manager (Pune)
🏢 Global Payment Holding
📍 Pune