Technical Support Engineer Our Company Changing the world through digital experiences is what all about. We give everyone— from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal chance. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours The Opportunity The Technical Support Engineer will provide support for the global Commerce Cloud customer base. Key elements of the role involve handling technical application and infrastructure issues and ensuring our customers are set-up for success. You will take ownership of high priority customer issues while working with the extended Support and Engineering teams.



Team members will be required to thoroughly solve and document customer cases to ensure effective problem and preventative case management. The objective of this group is to create memorable customer experiences for our customers resulting in them being wildly successful using our products.

What you'll do
● First point of contact for customer concerns relating to technical issues with the Magento E-commerce application.
● Customer advocate and represent their needs with internal product and engineering teams.
● Provide timely response/resolution to technical, product and cloud infrastructure inquires.
● Provides resolutions within established Service Level Agreement Guidelines.
● Trouble-shoot/qualify cases before advancing it to engineering.
● Answer questions regarding product functionality and usage.
● Work high priority technical incidents and critical outages.
● Product content creation (KB articles, whitepaper

📌 Technical Support Engineer (Noida)
🏢 Trigent Software
📍 Noida