Title – Store Manager
Reporting to – Area Operations Manager
Skip Level – City/Zonal Manager
About Lenskart
With a mission to give India a vision, Lenskart.com is India's fastest growing eyewear company. Lenskart's products include prescription eyewear, branded contact lenses and sunglasses, all equipped with the customers’ eye powers. Backed by IDG Ventures, Unilazer Ventures and TPG Capital, Lenskart has grown its array of services exponentially.
About the Role
A Store Manager at Lenskart acts as an important link between strategy and execution. He/she drives the store towards
achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level
of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store.
Responsibilities
1) Customer focus:Driving Net Promoter Score
*Greeting customers when they enter store and coaching the team to do the same




*Displaying commitment towards providing exceptional Customer Service and ensuring that Lenskart associates also treat Customer Satisfaction as a priority
*Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team
*Striving to have long lasting and fruitful relationships with each of our customers
2)Driving sales vs.plan
*Driving the sales of the store to meet the allotted targets by allocating the targets to the staff
*Developing a culture of high sales performance expectations, i.e. Sales Leadership
*Motivating and inspiring the field team to drive for results
*Assessing field capability and establish performance priorities at group level
3)People Development (Attrition Control)
*Assisting in recruiting and selecting high potential staff
*Providing effective on-the-job training and guidance to team members making use of company training modules
*Delivering explicit, motivating and constructive feedback in a timely manner to all retail assoc

📌 Store Manager (Charkhi Dadri)
🏢 Lenskart
📍 Charkhi Dadri