• Identifying hardware and software solutions.

• Troubleshooting technical issues.

• Diagnosing and repairing faults.

• Resolving network issues.

• Installing and configuring hardware and software.

• Speaking to end users to quickly get to the root of their problem.

• Providing timely and accurate user feedback.

• Talking customers through a series of actions to resolve a problem.

• Following up with clients to ensure the problem is resolved.

• Replacing or repairing the necessary parts.

• Supporting the roll-out of new applications.

• Providing support in the form of procedural documentation.

• Managing multiple cases at one time.

• Testing and evaluating recent technologies.

• Dealing with asset management life cycle from inception to e-waste.





• Knowledge of government bonding rules would be a good to have skill.

• Record issues via ticketing tool and provide solution

• Perform remote troubleshooting for WFH issues

Requirements and skills

• Prior experience in tech support, desktop support, or a similar role.

• Hands-on experience with Windows/Apple environment machine.

• Working knowledge of computer peripherals.

• Knowledge of basic hardware and network.

• Ability to perform remote troubleshooting and provide clear instructions.

• Customer-oriented attitude

• Should be ready to work on rotational Shifts.

📌 OSD (Bengaluru)
🏢 Trigent Software
📍 Bengaluru