About the Role:
We're looking for an IT Support Engineer to join our IT team and provide reliable, hands-on technology support to employees across the organization. You'll be responsible for resolving day-to-day IT issues involving laptops, applications, accounts, access, networking, collaboration tools, and workplace technology. You'll work directly with employees, understand their problems, troubleshoot them effectively, and ensure issues are resolved within agreed timelines.

This is an opportunity to build strong foundations across IT operations, endpoint management, SaaS administration, identity and access, networking, ITSM, and enterprise technology while working directly with employees across the organization.

This is a hands-on IT role where strong fundamentals, troubleshooting skills, ownership, and communication matter. We are looking for someone who understands IT, enjoys solving problems, and can work independently in a quick-paced technology environment.

What Will You Do:
- Deliver L1/L2 IT support across hardware, software, applications, networking, user accounts,



and workplace technology.
- Troubleshoot and resolve issues related to Windows/macOS devices, peripherals, printers, mobile devices, Wi-Fi, VPN, DNS, and network connectivity.
- Manage employee onboarding/offboarding, user accounts, access, authentication, and device provisioning.
- Configure, deploy, maintain, and recover laptops, operating systems, business applications, collaboration tools (Slack, Zoom, Google Workspace/Microsoft 365), and security software.
- Manage IT assets, inventory, service requests, and incidents through the ITSM platform while maintaining accurate documentation and adhering to IT policies and security standards.
- Collaborate with internal teams and vendors to resolve complex issues, escalate when required, and continuously improve the employee IT support experience through clear communication and proactive problem-solving.

What Are We Looking For?
Must Have:
- 1

📌 IT Support Engineer – IT Operations (Mumbai)
🏢 CleverTap
📍 Mumbai