About Voya:

Voya India (earlier VFISLK) started out as a joint venture between U.S. financial services company Voya Financial and SLK, a software services company and is head quartered at Bangalore. As of Aug 2023, we are a wholly owned subsidiary of Voya Financial. We are a dynamic technology & business process transformation company that provides world-class technology & business process management services, with an emphasis on quality, speed & optimization driven through automation. We support and deliver creative solutions to Voya’s Retirement, Employee Benefits, and Investment Management businesses.
More information about us is available at: https://www.voyaindia.com

Job Description:

Provides support to Client Representatives to meet Client specific business plans and to support: Growth, Maintenance, At-Risk and Broker Contact only clients.
Addresses day-to-day service issues as determined on a group-by-group basis, as well as those delegated by Client Manager. May include message delivery of issue resolution to the customer/broker/TPA/GA.




Supports Client Management with designated skills matrix activities/work items, delegated by Client Manager.
Exhibits core competencies in day to day interactions
Executes on personal responsibilities in a timely manner
Consistently receives positive feedback from external and internal partners
Meets identified quality metrics consistent with the ICR role Appropriate Responsiveness to Inbox Requests, communicates clear expectations for completion of request, Return Phone calls within 24 hours, prioritize work according to business needs
Provides back up service when ICR team member is out of the office
Be Prepared to be assigned a small block of business, as the primary service contact

Roles And Responsibilities:

Tracks Work timely and accurately within SharePoint site
Identifies opportunities to improve or transform current standard work processes; partnering with the Home Office team to insure alignment and implement

📌 Senior Associate (India)
🏢 Voya Financial
📍 India