Description
Role Purpose
The Manager – Colleague Benefits Operations is responsible for leading and managing the end-to-end administration of colleague insurance, health, and retirement benefit programs in an APAC centric operating environment. The role requires expertise in people leadership, operational governance, and compliance with Indian and other APAC markets statutory and regulatory frameworks, while ensuring a consistent, accurate, and colleague-centric benefits experience.

Responsibilities
Key Responsibilities – APAC Benefits Operations & Delivery
Benefits Operations & APAC Delivery
- Lead end-to-end benefits operations and service delivery across APAC markets, ensuring consistent, accurate, and colleague-centric execution across diverse regulatory and advantages environments.
- Oversee administration of market-specific benefits, including medical and life insurance, personal accident coverage, Social Security, retirement plans, flexible benefits, company car programs, loans, and other local benefits.
- Ensure accurate and timely processing of enrollments, exits,



dependent changes, claims coordination, life events, contributions, and benefit elections across APAC.
- Establish regional service standards and ensure delivery against defined SLAs, quality, accuracy, and colleague experience metrics.
- Partner with Payroll and Finance teams across APAC to ensure accurate deductions, contributions, reconciliations, funding, and statutory submissions.
- Balance regional standardization with market-specific requirements, ensuring global and regional policies are operationalized appropriately within each country.

Expert People Leadership
- Provide strong regional leadership to benefits operations professionals supporting multiple APAC markets, establishing clear accountability, performance expectations, and service standards.
- Coach, mentor, and develop team members to build deep benefits expertise, multi-market capability, leadership depth, and succession readine

📌 Manager – Compensation (Gurugram)
🏢 American Express
📍 Gurugram