Who We Are
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a versatile, supportive environment where your well-being is prioritized and your potential can thrive.

The Role
Key Responsibilities
Monitoring & Alert Management
- Monitor SAP systems using SAP monitoring and observability tools.
- Analyze and respond to infrastructure, database, application, and interface alerts.
- Perform proactive health checks and identify potential risks before service impact.
- Review system performance trends and recommend preventive actions.
- Manage daily operational dashboards and service queues.
- Incident Management
- Handle L1/L2 Basis incidents according to SLA commitments.
- Perform initial diagnosis, troubleshooting,



and resolution of SAP system issues.
- Coordinate with SAP RISE operations teams, hyperscaler teams, and customer stakeholders during critical incidents.
- Escalate complex issues to L3 support and SAP support when required.
- Ensure proper documentation of incident analysis and resolution activities.
- Outage & Major Incident Support
- Participate in major incident and outage bridges.
- Support restoration activities during planned and unplanned outages.
- Perform impact analysis and root cause identification.
- Coordinate communication among technical teams during service disruptions.
- Contribute to post-incident reviews and corrective action plans.
- SAP Basis Administration
- Monitor SAP application servers, databases, and interfaces.
- Manage user lock situations, spool issues, background job failures, and transport-related operational activities.
- Support kernel updates, parameter reviews, a

📌 SAP RISE SAP Basis Administrator (Bengaluru)
🏢 Kyndryl
📍 Bengaluru