What's the role?
As a Lead Error Manager will own and continuously improve our end-to-end software error and defect management framework. This role combines operational leadership across multiple projects with process governance, Jira-based workflow and template ownership, reporting, and integration with external service and defect management systems. You will define the business and process requirements for workflows, fields, templates, dashboards and integrations. Platform-level configuration and changes will be assessed, approved and implemented in collaboration with the responsible IT, Jira administration, security and product teams. This is not a Jira system administrator position.
- Own and continuously improve the complete defect lifecycle, from intake, classification and prioritisation through assignment, resolution, verification and closure.
- Own the functional definition and governance of common Jira-based error management templates, including workflows, issue types, fields, screens, statuses, transition rules and reporting requirements.
- Own the business process and functional mapping between Jira and connected third-party defect, customer support and enterprise service management systems, including ServiceNow where applicable.
- Define operational KPIs, SLA requirements, dashboards and management reporting for defect flows and process health.
- Act as the central point of contact and escalation for error management process and tooling topics.
- Be accountable for the functional design, governance and continuous improvement of the common error management process and associated Jira templates used company-wide.
Who are you?
You are a fast learner, with an eye for detail, robust problem-solving and debugging skills. In addition you have the following qualifications:
- BS or MS in Mathematics, Computer Science, Information Systems, or related field
- 7 to 10 years of overall industry expereicne including 5+ year experience in software & content error ma
📌 Lead Error Manager (Mumbai)
🏢 HERE
📍 Mumbai