Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.

Job Description

What you get to do in this role:
- Lead the design and delivery of complex components and services within the cloud-native platform, owning them from design through production operation.
- Act as the technical lead for major features and initiatives within the team, translating ambiguous problems into clear, scalable, and executable designs.




- Partner with Principal and Distinguished Engineers to ensure alignment with broader platform architecture, engineering standards, and long-term technical strategy.
- Identify technical risks early and drive them to resolution, with a strong focus on reliability, scalability, operability, and engineering excellence.
- Maintain a strong hands-on presence across the development lifecycle, including designing, coding, and reviewing core systems such as Kubernetes operators, controllers, infrastructure automation, and platform services.
- Mentor mid-level and junior engineers while raising the engineering bar through code reviews, design reviews, technical guidance, and team-oriented problem-solving.

Qualifications

To be successful in this role you have:
- Experience leveraging or critically thinking about how to integrate AI into engineering and platform work—AI-powered tooling, automated operational workflows, agentic systems for fleet visibility and

📌 Principal Software Engineer (Hyderabad)
🏢 ServiceNow
📍 Hyderabad