Amazon is looking for a Senior Investigation Specialist with a strong background in transportation fraud investigations, risk management, and advanced data-driven problem resolution. In this role, the Senior Investigation Specialist will lead complex investigations, mentor junior investigators, and work cross-functionally with stakeholders to build trust-based relationships in order to investigate sophisticated fraud patterns, address critical escalations, and design long-term systemic solutions that protect Amazon's transportation network and deliver a world-class customer experience. In this role, the Senior Investigation Specialist will own end-to-end investigation workflows related to Related Account Detection, drive process improvements, and influence program strategy through data insights.
• Work from Office Role (RTO5, M-F)
• Investigation experience required

Key job responsibilities
- Own and drive end-to-end investigations of sophisticated fraud and abuse patterns, including multi-hop related account networks, with minimal guidance




- Pull and synthesize data from multiple databases (using Excel, SQL, Access, and/or other data management systems) to perform deep-dive analysis, identify trends, and produce actionable insights
- Coach and mentor Investigation Specialists on investigation methodology, SOP adherence, and quality standards
- Identify root causes of defects, design and implement process improvements, and develop recent SOPs that drive efficiency in Amazon's transportation operations
- Proactively identify emerging fraud and abuse trends, quantify business impact, and recommend mitigation strategies to leadership
- Partner with cross-functional teams to drive investigations to resolution; serve as the escalation point for complex cases
- Consistently exceed productivity and quality targets while helping define team-level benchmarks
- Create investigation narratives, present findings in review forums, and lead strategic projects including automation a

📌 Investigation Specialist II (Bengaluru)
🏢 Amazon
📍 Bengaluru