What if the work you did every day could impact the lives of people you know? Or all of humanity?

At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.

Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the prospect to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.

Job Description

Position Summary:
Participate in product quality activities, including complaint investigations of company products. Facilitates cross functional discussions in identifying, documenting, analyzing and reporting quality issues and ensuring that customer feedback is appropriately evaluated. Lead functional area initiatives as needed. Provide colleagues guidance and support as needed.





Responsibilities:
- Identify, assess and track potential adverse events and/or field actions and escalate to Regulatory in a timely manner
- Support audits and/or inspections as needed
- Identify and lead product and process improvements to reduce complaints and cost of poor quality
- Actively participate on Quality and cross-functional project teams as needed
- Provide direction, training, support and implementation of quality initiatives for the department
- Develop and maintain complaint process documentation and provide cross-functional training
- Facilitate the evaluation of complaints, including assessment, investigation, containment, review, approval and determination of on-going needs
- Participate, facilitate, and/or support complaint investigations and resulting CAPA activities
- Ensure adequacy of complaint records (e.g. investigations, CAPA, NCs)
- Provide support in the execution

📌 Senior Product Complaints Analyst (Bengaluru)
🏢 Illumina
📍 Bengaluru