Your role

What you'll be doing

Senior Operations Manager

Overview
The Lead - GCC Strategy will play a pivotal role in managing and optimizing the operational ecosystem of our Global Capability Center (GCC). This role operates in supporting and overseeing day-to-day delivery, driving operational excellence, establishing governance frameworks. The incumbent will ensure alignment between operational goals, business strategies, and meeting the expectations while cultivating a high-performance, service-oriented culture.

Key Responsibilities
1. Operations & Service Delivery
- Lead, manage, and optimize operations across functions.
- Ensure timely and quality delivery of services as per SLAs, KPIs, and stakeholder expectations
- Implement standard operating procedures (SOPs) and quality frameworks to monitor performance and track improvements

2. GCC Governance & Compliance
- Support in establishing and managing center-wide governance models for operations, transformation, and risk management
- Ensure adherence to local regulatory requirements, corporate governance, data security,



and compliance standards
- Partner with different cross functions to ensure adherence to frameworks

3. People Leadership & Stakeholder Management
- Lead and mentor cross-functional teams, ensuring robust collaboration, engagement, and capability growth
- Manage relationships with global stakeholders, internal business units, and functional leaders to support organizational objectives
- Drive talent management, including workforce planning, succession planning, and leadership development

4. Transformation & Continuous Improvement
- Drive operational efficiency through automation, digitization, and lean process improvement initiatives
- Monitor operational metrics and use data-driven insights to recommend improvements in efficiency, productivity, and scalability
- Support in executing transformation programs, expanding service lines, and building future-ready GCC capability

5. GCC Infrastruc

📌 Lead - GCC Strategy (Chennai)
🏢 Corpay
📍 Chennai