Director, Project Management– Hyderabad, India
Are you ready to join a global organization that helps diverse teams stay at the forefront of technology and innovation? How about offering up your skills in a global business that is committed to moving money for better? Join Western Union as Director, Project Management.

Western Union powers your pursuit.
As a Director, Project Management, you will lead the strategic transition and transformation of core CIO functions, including infrastructure (on-prem & cloud), application management services, corporate services, agent care, and marketing technology—towards a vendor-managed delivery model. This individual will be responsible for orchestrating a smooth and risk-mitigated transition, ensuring operational stability during steady state, and driving continuous improvement and innovation in partnership with the vendor. You would be performing below -

Role Responsibilities
Transition Management
- Lead the full lifecycle transition of CIO functional areas to a managed services vendor, ensuring minimal disruption to business operations.




- Execute and manage comprehensive transition plans including governance, timelines, resource allocations, and risk mitigation strategies.
- Act as the primary point of contact between internal stakeholders and the vendor during transition phases.

Steady State Oversight
- Establish and manage robust operational governance, including performance metrics (SLAs/OLAs), risk controls, and issue escalation frameworks.
- Monitor and report on vendor performance with a focus on transparency, accountability, and regulatory alignment.
- Ensure effective performance of the vendor during the steady state period by defining, tracking, and enforcing SLAs, KPIs, and governance frameworks.
- Facilitate regular operational reviews, issue escalations, and performance improvement initiatives.
- Serve as a strategic interface for internal business units to ensure alignment with service delivery.

Transformatio

📌 Director, Project Management (Hyderabad)
🏢 Western Union
📍 Hyderabad